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PixelHRM Questions
Answers for PixelHRM users. Tap one to open it.
I can't sign in
There's no password, you sign in with a six-digit code sent by email. Check your junk folder and make sure you're using the email you were set up with. Each code works for 15 minutes, so ask for a new one if it has run out.
A member of staff can't get into the staff app
Check the email on their staff record is right, then ask them to check their junk folder for the code. You can send the app link again from Settings, Staff app.
Where is the user guide?
Every screen is explained step by step at pixelhrm.uk/guide, with pictures. Press Help at the top of any page in PixelHRM to see help for that page, with a link to the matching part of the guide.
A holiday balance looks wrong
Check their start date, contract, hours and the days they work on their staff record first, as their allowance is worked out from those. Still wrong? Send us their name and what it should be.
How is sick pay worked out?
PixelHRM uses the UK Statutory Sick Pay rules from April 2026, paid from the first day off sick, and links spells within 8 weeks of each other. Add their average weekly earnings on the absence for an exact figure.
When do the new April rates arrive?
PixelBay checks the UK rates each April and updates them for you, so there's nothing to type in. You can see them in Settings, UK rates.
A right to work reminder came through
It means someone's permission to work is due to run out. Do the follow-up check and record it in Right to work with the new end date. The reminder then clears.
Staff aren't getting phone alerts
They switch alerts on under App in their staff app. On iPhone, the app needs to be on their home screen and on iOS 16.4 or later.
How do I get the payroll export?
Open Payroll export, pick the pay period, check the notes and download it as Excel or CSV for whoever runs your payroll.
Can I switch parts off?
Yes. The Owner can switch parts on and off in Settings, Features. Nothing is deleted, so switching one back on brings everything back.
Is my data backed up?
Yes. A backup is saved every day and the last 14 are kept. You can download one from Settings, Backups, and export your data as Excel or CSV at any time.
Can you bring over records from my old HR system?
By arrangement. It depends on where it's coming from and may be chargeable, so ask us first and we'll check.