How Can We Help With PixelBot?
Search the common questions, or send us a request. It comes straight to us and we reply by email.
What Do You Need Help With?
Pick your product for answers and a form made for it.
Thanks, It's With Us
We've emailed you a copy. We'll be in touch within one working day, sooner if it's urgent.
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PixelBot Questions
Answers for PixelBot users. Tap one to open it.
PixelBot gave a wrong answer
PixelBot answers from the words on your website, so the fix is usually there. Send us the question and the answer it gave, and we'll check where it came from.
I've updated my website but PixelBot doesn't know yet
PixelBot refreshes from your website once a day, so new content can take up to a day to show. Need it sooner? Send a request.
Can I change its greeting or suggestions?
Yes. Send us the wording you'd like and we'll update it for you.
PixelBot isn't showing on my site
Send us the website address and which page. Check your PixelBot plan is up to date, as it switches off when a licence ends.
Does PixelBot keep chat logs?
No. Chats aren't stored, so there are no logs to look through or export.
Is there a limit on chats?
There's a fair daily limit to keep things running smoothly. If you're regularly hitting it, let us know and we'll look at it.
Which AI does it use?
PixelBot uses Google Gemini to write its answers, using only your website's content.
Can it work on more than one website?
Each PixelBot licence is for one website. Ask us about adding it to another.